Caring for your piece

Polymer clay is a very light weight, fairly durable, and slightly flexible material. All pieces are slow made by me, and handcrafted with polymer clay, recycled sterling and stones, and other quality materials. I constantly test and tweak my designs to ensure that the jewelry is comfortable, lays properly, hangs beautifully. Due to the nature of handmade artisan work, natural imperfections and inconsistencies may personalize your piece including slight variations in shape, size and color from items pictured if these items are created as part of a series.

Do not immerse or wear your jewelry in water as doing so could jeopardize the durability and longevity of your piece. A clean cloth for an occasional light buffing is usually all you need; use a small amount of water on the cloth if necessary. Metal clasps, cable chokers and chains should be wiped cleaned of sweat, body lotion, etc. to avoid tarnishing. Generally speaking, avoid dropping, bending, or scratching your jewelry — show it you care!

HARDWARE

All my earrings are exceptionally lightweight and comfortable to wear. Post-style earrings are finished with titanium posts embedded to ensure durability, and silicone earring backs for a secure, comfortable fit. Hook-style earrings feature titanium hooks, and where possible I also offer niobium hooks for my clients with extremely sensitive skin; just inquire.

Necklace clasps are handcrafted hook-and-loop closures made from plated brass or copper wire unless otherwise noted. Other chain or hardware is unique to each piece and described in the item detail.

Policies

Shipping

Please allow 7-10 days for your order to be processed and shipped out. Orders are not shipped on weekends or holidays. If you need your order rushed, please email me and also indicate the time needed in the shipping notes. All orders will ship to your PayPal address unless other arrangements are made. All orders will ship USPS First Class Parcel Mail and include tracking info, which will be emailed to you.

DOMESTIC

I offer flat rate $5 shipping on all orders.

INTERNATIONAL

I do ship internationally. If you have difficulty selecting your country from the menu, please email me and we can coordinate. International shipping cost is $15.00.

Returns & Exchanges

Unworn jewelry can be returned for any reason within 30 days of purchase for a full refund. Email me@annettekramerdesigns to arrange a return; you are responsible for return shipping costs and the jewelry must be returned in the same condition as was sent to you.

I guarantee craftsmanship, and pride myself on my work being comfortable and effortless to wear. Please contact me if you have any problems with your order. I'll pay shipping and either repair, exchange or make a full refund after I’ve received your items.

Packaging

All orders will arrive via a sturdy shipping box that opens to beautifully present a gift box that includes your item. Your items are gift-ready and contain no pricing information or packing slips. If you would like a gift message included in the package, please leave a note in the “messages” section during checkout.

Orders including multiple items will be gift boxed individually, and those boxes combined in a single shipping box. If you wish for items to be shipped to different addresses as gifts, please place a separate order for each item.

Custom Orders

Happy to do custom orders! Please contact me via the form on the website, or by email or Instagram to discuss your request and to work out plans and timeframes.

Any other questions?

I’m always happy to hear your ideas, feedback, and of course would LOVE to see pictures of you enjoying my work! Please email me@annettekramerdesigns.com, and follow me on the social networks.